Crisis
Communication
In times of unforeseen challenges, effective crisis communication is crucial.
We stand by your side to develop a clear and consistent communication strategy that protects your reputation and preserves trust.
Our services
Strategic Consulting
Strategic Consulting: We analyze the situation, develop customized crisis communication plans, and provide concrete recommendations for action.
Crisis Management
Our team actively supports you during a crisis to ensure a rapid, appropriate, and transparent response.
Communication
With us, you won’t overlook any target audience – customers, employees, business partners, media, or authorities.
Coordination
We ensure that the various actions in crisis response remain aligned and coordinated.
Media Training
We prepare your team to confidently and authentically engage with the media, even in challenging situations.
Urgent crisis?
Dr. Hubert Becker
We are here for you immediately!
24/7 Support: How we assist during a crisis
- 24/7 crisis consulting
- Scenario analysis and crisis strategy
- Media relations / temporary external media office
- Media and social media monitoring
- External and internal communication
- Coordination of additional service providers
Prevention: How we help prevent risks
- Risk analysis and prevention strategies
- Development of crisis plans and manuals
- Media training for critical situations in interviews or on camera
- Crisis simulation and training
- Employee awareness and internal communication
Crisis Situations: How we support you in challenging times
- Accidents or operational interruptions
- Cyber attacks
- Product recalls
- Management crises
- Fraud and extortion cases
- Compliance violations and misconduct
- M&A transactions and capital market crises
- Workforce measures, layoffs, site closures
- Personnel changes and succession planning
WHAT TO DO?
In an acute crisis, every second counts. If you are currently facing a critical situation, here’s what you can do:
Analyze the situation
Get an initial overview, activate your team, and gather all available information.
Contact us
Don’t hesitate to contact us immediately! Our specialized crisis team is ready to support you in real time. As external experts, we remain emotionally detached and guarantee a professional approach.
Act quickly
We provide immediate assistance to assess the situation, identify different courses of action, develop a crisis communication strategy, and help you maintain control over your communication.
Dr. Hubert Becker
„Our team specializes in providing efficient and supportive action during critical moments. Contact us immediately and let’s work together on a solution to minimize the impact of the crisis.“
What to do when ...
In any crisis situation, it is crucial to stay calm, gather relevant information, and ensure the safety of everyone involved. At the same time, you can contact our crisis communication consulting team to develop a tailored solution and respond appropriately.
Natural disasters (e.g., severe weather)
- Immediately check the safety of all affected individuals and initiate evacuation measures if necessary.
- Gather information about the impact of the natural disaster, such as damage to property or infrastructure.
- Inform your teams about the current situation and prepare to communicate relevant information quickly.
Production outages or technical issues
- Identify the exact cause of the problem and assess the impact on your production or services.
- Ensure that safety protocols are activated and prevent any further damage.
- Keep all affected parties informed about the current status and prepare for possible inquiries from customers or suppliers.
Reputation or image crisis
- Analyze the source of the crisis and assess its potential impact on your company.
- Actively monitor public opinion and social media platforms to gain a better overview of discussions and reactions.
- Communicate clear guidelines internally and prepare for external inquiries or media statements to represent your position clearly and transparently.
Cyber attack
- Immediately isolate the affected area or systems to prevent further spread or damage.
- Collect data on the scope of the incident, including potentially compromised data, affected systems, and the time of the attack.
- Activate your internal security protocols and contact relevant experts to investigate the incident and close the security breach.
We understand that quick action is essential in a crisis. Our experts are ready to provide you with immediate support. Call us and let’s work together on a solution.
Why USC?
Our consultants bring extensive experience across various industries and specialize in managing crises while seizing opportunities. We prioritize confidentiality, professionalism, and fast response times to support you at every stage.
Prepare before a crisis occurs. Contact us for a consultation and let’s build your crisis communication strategy together to protect your reputation and strengthen your organization.
